Модуль 1.
Intercultural Communication in Global Business
Introduction
Talking About Your Company
Small Talk
Business Travel
World Englishes
Grammar: Present Tenses
Модуль 2.
Principles and Strategies of Negotiation
Managing Cultural Differences in Negotiation Networking
Presentations Meetings Crisis Communication for Business
Grammar: Past Tenses
Модуль 3.
HR Employment
Job Interview
Training
Staff Assessment and Motivation
Teamwork
Grammar: Questions. Types of Questions
Модуль 4.
Customer Relations Management
Customer Satisfaction and Loyalty
Telephone Handling
Dealing with Complaints
Customer Feedback
Argumentation and Persuasion
Grammar: Phrasal Verbs. –ing or to (Gerund or Infinitive)
Модуль 5.
CV
Cover Letter
Letters, E-mails and Memos
Reports and Proposals
Describing Charts
Online Collaboration Tools: Writing Together
Grammar: Sentence Structure, Word Order